This Privacy Policy describes how loonchanmg(“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website, application, and services (collectively, the “Services”).
1. Information We Collect
We collect personal information about you from various sources, including directly from you, through automated means, and from third-party sources.
A. Information You Provide Directly
When you interact with our Services, you may provide us with the following personal information:
- Contact Information: Name, email address, physical address, and phone number.
- Order Information: Billing and shipping address, payment details (encrypted and processed by third-party gateways), and product details.
- Communication Data: Records of your correspondence with us, such as emails or live chat transcripts.
- Account Information: Username, password, and preference information.
B. Information Collected Automatically
When you access our Services, we automatically collect certain information about your device and interaction with our Services:
- Usage Data: Details about how you use our Services (e.g., pages viewed, time spent on pages, search terms, and referring websites).
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: We use cookies, pixels, and similar technologies to track activity on our Services and hold certain information. You can control cookie preferences through your browser settings.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- Fulfilling Orders: To process your purchases, fulfill your orders, manage payments, and provide shipping and delivery services.
- Communication: To communicate with you regarding your account, orders, and inquiries.
- Marketing & Advertising: To send you promotional communications (where permitted by law), provide personalized advertisements, and measure the effectiveness of our campaigns.
- Security & Fraud Prevention: To screen for potential risk and fraud and to improve the security of our Services.
- Service Improvement: To analyze how users interact with our site, diagnose technical issues, and improve our offerings.
3. Sharing Your Personal Information
We may share your personal information with third parties for the following reasons:
- Service Providers: We share information with vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping carriers, data analysis, marketing, and hosting services.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Compliance: To comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to Be Forgotten): The right to request that we erase your personal data, under certain conditions.
- Right to Object: The right to object to our processing of your personal data, under certain conditions.
- Right to Opt-Out of Marketing: The right to unsubscribe from our marketing emails at any time by following the instructions in the email.
To exercise any of these rights, please contact us using the details below.
5. Third-Party Links
Our Services may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Effective Date.”
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:
Address: 145 Quality Drive, Suite 200 New York, NY 10001 USA
loonchanmg Privacy Officer
Email: customercare@longchamp.com